BPO capability

Insurance Claims Processing

Claims registration, document handling, validation and back-office processing.

Scope

Designed around your process.

Claims data entry

Claims registration

Document classification

Policy verification

Eligibility verification

Claims reconciliation

Quality assurance

Enterprise engagement model

Discovery

Understand volume, workflow and SLA

Pilot

Validate process and quality

Deployment

Build the operating team

Reporting

Track SLA, productivity and quality

Turnaround, productivity, accuracy and escalation tracking.

Dedicated QA workflow with review and error controls.

Controlled documents, permissions and reporting.